Use Cases

Ideas for an AI-powered workplace.

See how Ramp uses Onyx to automatically resolve 93% of internal and customer questions!

AI-Powered Team

Give your team secure access to all major LLMs such as GPT, Claude, Gemini, Deepseek, Llama, and more - all with access to advanced utilities.

Chat with uploaded files and URLs

Use LLMs to help quickly summarize documents, explain key concepts, or create derivative works.

Access up to date information

Get answers to any topic using a combination of Web Search and internal knowledge or run a deeper exploration with Deep Research.

Run data analysis

Execute code to run complex data crunching tasks, generate graphs to help visualize results, and chat with the LLM to interpret the results.

Generate mockups and accelerate creative work

Generate images, draft content from scratch, or refine existing works with AI suggestions.

Enterprise Search

Quickly access knowledge across all of your team’s applications from wikis to chats and everything in between.

Find documents in seconds

A single interface to find knowledge across the entire organization.

Identify opportunities in knowledge management

Leverage analytics and users feedback to identify holes in your team’s knowledge base. Reduce misinformation and downstream costs.

Accelerate teammate onboarding

Let new team members unblock themselves and reduce distractions for more senior members.

Sales

Help your sales team stay up to date and focus on closing.

Get up to speed before customer calls

Instantly access customer history, past interactions, and account details before any call or ask questions against past call transcripts.

Investigate competitors with Deep Research

Gather competitive intelligence and stay ahead of the market.

Analyze your sales pipeline

Create custom Agents to run deep analysis on your pipeline based on all connected knowledge.

Support

Keep customers happy with faster resolutions and more reliable support.

Resolve customer requests faster

AI helps your team quickly surface past tickets and runbooks to craft accurate answers for users.

Provide more correct answers

Onyx ensures that all knowledge is kept up to date with any product or documentation changes.

Automate handling of repeat questions

Build automations on Onyx to automatically resolve up to >90% of customer tickets.

Engineering

Help your team ship with speed and confidence through access to GenAI and internal knowledge.

Generate code and explain technical concepts

Accelerate development by having an AI copilot for every developer.

Learn about internal APIs, libraries, and technical specs

Have Onyx find and explain design docs, internal services, and relevant other projects to ensure devs have full context for every project.

Reduce repeat work

Quickly check against past tickets and projects to avoid duplicate work and accumulation of tech debt.